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FAQ

Can I cancel my order?
You can cancel an order that does not contain embroidery only if it has not entered the shipping process. It is often too late to cancel an order because we start processing order for in stock items within 24 hours. Once an order has been processed and it’s too late to cancel, you will need to return the item.

You can cancel an order requiring embroidery services only if it has not entered the production process. If an order has reached this process it is too late to cancel and the purchase will be final. To request an order cancellation, call our customer care department at 1-888-989-4287. 9:30 am to 6 pm (EAST Time), Monday through Friday
Do you ship outside of U.S.?
Cityhuntercapusa.com accepts orders with billing addresses in United States and Canada.
What is the return policy?
If you are unsatisfied with you purchase and have your original receipt or packing slip, we will gladly issue a refund within 15 days of the purchase. Without a receipt or packing slip, you will receive an exchange or rewards points in the form of a gift card. Refunds for items returned after 15 days of original purchase date will not be accepted. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit points or an exchange. All return shipping charges must be prepaid. We cannot accept C.O.D deliveries. If the return items are damaged during shipment, a refund may be issued in the form of a gift card. If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately 1-888-989-4287. We will resend the correct item to you and refund the return shipping costs due to our error. These items may only be exchanged to the same item that originally ordered.

Clearance items – all sales are final on clearance items. No refunds, merchandise credits or changes will be given by Cityhuntercapusa.com Any discount received as part of any promotion will be forfeited if the full price item is returned. Shipping and handling fees, including those to ship hats back cityhuntercapusa.com, are non-refundable. On a case by case basis, we will issue a credit points for reasonable and customary freight charges. (Up to $4.99). If the returned item is defective or miss-shipped, please include a postal receipt in your return package. Mail your item to our Customer Care Department Customer Care Department Cityhuntercapusa.com 601 Commercial Ave. Carlstadt NJ 07072
What is exchange policy?
When requesting an exchange, we cannot guarantee that the replacement items you wish to receive will be available at the time your request is processed. We highly recommend that you simply return the item(s) you wish to exchange and place a new order for the replacement item(s) on our website. By doing this, you will receive your new item(s) faster and with a much better change that they will be in stock.
How can I pay for my order?
You can pay by American Express, Visa, Master Card, and PayPal.
What is my size?
Size charts are available at the bottom of the main page.
What is order process?
We authorize your card at the time that you place your order. This simply means that your bank will confirm that there is funding for your purchase. This takes a few days to drop We’ll collect payment only at the time that we ship your order. So, if for some reason we are unable to ship your order, we won’t charge you at all (and we’ll do our best to let you know that quickly!) If you see any anything that looks unusual, or a charge that you don’t recognize Check your order history at My Account. Look for orders that recently shipped.
If you still don’t recognize the charge, give us a call and we’ll work with you to resolve it.
Please contact us via the form below and let us know how we can improve your membership experience or if we can be of any further assistance. We look forward to hearing from you. webmaster@cityhuntercap.com
call 1-888-989-4287
I have a question that is not listed on this page?
You can simply send e mail to us to webmaster@cityhuntercap.com or call 1-888-989-4287
 

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